Unable to Attach Files to Tickets via Twilio Console

Incident Report for Twilio

Resolved

We have fully investigated the issue with support ticket file uploads in response to customer reports, and it was determined that the ticket file attachment system is working as designed. There is no noticeable customer impact. Twilio Console is operating normally at this time. All systems are operational.

Posted Mar 30, 2023 - 07:23 PDT

Update

We are continuing to see degraded performance on our Twilio Console. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 30, 2023 - 06:59 PDT

Update

We are currently seeing degraded performance on our Twilio Console. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 30, 2023 - 05:24 PDT

Investigating

We are currently seeing degraded performance on our Twilio Console. Our engineering team is looking into the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 30, 2023 - 04:54 PDT

This incident affected: DEVELOPER TOOLS (Console).