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System Metrics
Delays in Inbound/Outbound Voice Over Interconnect and Elastic SIP Trunking in Ashburn (US1) and Time Outs in MMS
Incident
Report for Twilio
Resolved
The issue has been fully resolved. Inbound/Outbound calls connecting to our Ashburn (US-1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and MMS & SMS messages from Twilio Long Code and Toll Free are working normally. Customers who moved off US-1 may move their traffic back to US-1 at any time.
Update
We have started seeing recovery for inbound/Outbound calls connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free. Clusters have been restored and currently being monitored to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We have started seeing recovery for inbound/Outbound calls connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free. Clusters have been restored and currently being monitored to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We have started seeing recovery for inbound/Outbound calls connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free. Clusters have been restored and currently being monitored to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We have started seeing recovery for inbound/Outbound calls connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free. Clusters have been restored and currently being monitored to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We have started seeing recovery for inbound/Outbound calls connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free. Clusters have been restored and currently being monitored to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for inbound/Outbound calls connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free. Clusters have been restored and currently being monitored to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
Customers connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free may experience timeouts and one-way audio calls getting delayed with one-way audio. Customers connecting via Twilio Interconnect to our US East Coast (Virginia) edge location can avoid the problem by routing their traffic to either our US West Coast (San Jose) edge location (which they would have had to purchase) or any of our public Internet edges. This impacts SIP Interfaces, Client Web and Elastic SIP Trunking. We will provide another update in 16 hours or as soon as more information becomes available.
Update
Customers connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free may experience timeouts and one-way audio calls getting delayed with one-way audio. Customers connecting via Twilio Interconnect to our US East Coast (Virginia) edge location can avoid the problem by routing their traffic to either our US West Coast (San Jose) edge location (which they would have had to purchase) or any of our public Internet edges. This impacts SIP Interfaces, Client Web and Elastic SIP Trunking. We will provide another update in 16 hours or as soon as more information becomes available.
Update
Customers connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free may experience timeouts and one-way audio calls getting delayed with one-way audio. Customers connecting via Twilio Interconnect to our US East Coast (Virginia) edge location can avoid the problem by routing their traffic to either our US West Coast (San Jose) edge location (which they would have had to purchase) or any of our public Internet edges. This impacts SIP Interfaces, Client Web and Elastic SIP Trunking. We will provide another update in 8 hours or as soon as more information becomes available.
Update
Customers connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free may experience timeouts and one-way audio calls getting delayed with one-way audio. PSTN delays have been mitigated. We will provide another update in 4 hours or as soon as more information becomes available.
Update
Customers connecting to our Ashburn (US1) edge location Interconnecting for Voice (both SDK and SIP) and Elastic SIP Trunking may experience timeouts and one-way audio which includes PSTN calls getting delayed with one-way audio. We will provide another update in 4 hours or as soon as more information becomes available.
Update
Customers connecting to our Ashburn (US1) edge location Interconnecting for Voice (both SDK and SIP) and Elastic SIP Trunking may experience timeouts and one-way audio which includes PSTN calls getting delayed with one-way audio. We will provide another update in 2 hours or as soon as more information becomes available.
Update
Customers connecting to our Ashburn (US1) edge location Interconnecting for Voice (both SDK and SIP) and Elastic SIP trunking may experience timeouts and one-way audio which includes PSTN calls getting delayed with one-way audio. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Voice product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1), PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1), and PROGRAMMABLE MESSAGING (MMS).