Timeout Errors in Twilio Flex, Chat, and Sync

Incident Report for Twilio

Resolved

As stated in our last update, we are resolving the incident.

Posted Sep 22, 2020 - 12:33 PDT

Update

The issue causing timeout errors when establishing client connections in Twilio Flex, Chat, and Sync has been resolved, with an exception for a couple customers on Programmable Chat. We are working directly with these customers, and hence are resolving this incident on StatusPage.

Posted Sep 22, 2020 - 12:28 PDT

Update

We are seeing partial recovery for timeout errors when establishing client connections in Twilio Flex, Chat, and Sync, and our engineering teams are continuing to investigate. We expect to provide another update as soon as we have more information.

Posted Sep 22, 2020 - 11:30 PDT

Update

We are continuing to investigate timeout errors when establishing client connections in Twilio Flex, Chat, and Sync. We expect to provide another update in 1 hour or as soon as we have more information.

Posted Sep 22, 2020 - 10:29 PDT

Update

We are investigating timeout errors when establishing client connections in Twilio Flex, Chat, and Sync. We expect to provide another update in 30 minutes or as soon as we have more information.

Posted Sep 22, 2020 - 09:51 PDT

Investigating

Our monitoring systems have detected a potential issue with connection errors to twilsock. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 22, 2020 - 09:28 PDT

This incident affected: FLEX (Flex Application Platform, Flex Insights), SERVERLESS (Sync), and PROGRAMMABLE CHAT.