Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Timeout Errors in Twilio Flex, Chat, and Sync
Incident
Report for Twilio
Resolved
As stated in our last update, we are resolving the incident.
Update
The issue causing timeout errors when establishing client connections in Twilio Flex, Chat, and Sync has been resolved, with an exception for a couple customers on Programmable Chat. We are working directly with these customers, and hence are resolving this incident on StatusPage.
Update
We are seeing partial recovery for timeout errors when establishing client connections in Twilio Flex, Chat, and Sync, and our engineering teams are continuing to investigate. We expect to provide another update as soon as we have more information.
Update
We are continuing to investigate timeout errors when establishing client connections in Twilio Flex, Chat, and Sync. We expect to provide another update in 1 hour or as soon as we have more information.
Update
We are investigating timeout errors when establishing client connections in Twilio Flex, Chat, and Sync. We expect to provide another update in 30 minutes or as soon as we have more information.
Investigating
Our monitoring systems have detected a potential issue with connection errors to twilsock. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (Flex Application Platform, Flex Insights), SERVERLESS (Sync), and PROGRAMMABLE CHAT.