Call Quality Issues to and From a Subset of Twilio Mexico Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting voice quality problems to and from a subset of Twilio Mexico phone numbers has been resolved, and the service is functioning normally at this time.

Posted Oct 25, 2024 - 02:50 PDT

Update

We are observing recovery in voice quality problems to and from a subset of Twilio Mexico phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 25, 2024 - 02:05 PDT

Monitoring

Posted Oct 25, 2024 - 00:21 PDT

Update

We are still observing voice quality problems to and from a Subset of Twilio Mexico Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 24, 2024 - 22:34 PDT

Investigating

We are observing voice quality problems to and from a Subset of Twilio Mexico Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 24, 2024 - 21:46 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).