SMS Delivery Delay To Freedom Mobile Network in Canada From Twilio Long Codes and Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Freedom Mobile Network in Canada from Twilio Short Codes and Long Codes.. This incident has been resolved.

Posted Aug 21, 2021 - 03:24 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Freedom Mobile Network in Canada from Twilio Short Codes and Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 21, 2021 - 01:16 PDT

Update

We continue to experience SMS delivery delays when sending messages to Freedom Mobile Network in Canada from Twilio Short Codes and Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 21, 2021 - 00:56 PDT

Update

We continue to experience SMS delivery delays when sending messages to Freedom Mobile Network (302-490) in Canada from Twilio Short Codes and Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 20, 2021 - 22:55 PDT

Update

We are experiencing SMS delivery delays when sending messages to Freedom Mobile Network (302-490) in Canada from Twilio Short Codes and Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 20, 2021 - 21:55 PDT

Investigating

Our monitoring systems have detected a potential issue in SMS Delivery to Freedom Mobile Network in Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 20, 2021 - 21:42 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).