SMS Delivery Delays to Robi/Axoata (Formerly Aktel) in Bangladesh

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Robi/Axoata (Formerly Aktel) in Bangladesh. This incident has been resolved.

Posted Nov 23, 2025 - 02:02 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Robi/Axoata (Formerly Aktel) in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 23, 2025 - 00:27 PST

Update

We are experiencing SMS delivery delays when sending messages to Robi/Axoata (Formerly Aktel) in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 22, 2025 - 22:30 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Robi/Axoata (Formerly Aktel) in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 22, 2025 - 22:01 PST

This incident affected: CARRIER NETWORK (SMS, APAC).