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        SMS Delivery Delays to Multiple Networks in Malaysia and African Countries

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays to multiple networks in Malaysia and African countries. This incident has been resolved.
        Posted Apr 16, 2025 - 21:33 PDT

        Monitoring

        We are observing recovery in SMS delivery delays to multiple networks in Malaysia and African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 16, 2025 - 19:33 PDT

        Update

        We are continuing to experience SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.

        List of Impacted Networks:
        Malaysia Digi Network
        Malaysia Celcom Network
        Malaysia Red One (XOX) Network
        Angola Movicel Network
        Comoros Telma Network
        Tanzania Tigo Network
        Tanzania Zantel Network
        Central African Republic Telecel Centraf Network
        Ghana Vodafone Network
        Mali Telecel Network
        Posted Apr 16, 2025 - 18:39 PDT

        Update

        We are experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

        List of Impacted Networks:
        Malaysia Digi Network
        Malaysia Celcom Network
        Malaysia Red One (XOX) Network
        Angola Movicel Network
        Comoros Telma Network
        Tanzania Tigo Network
        Tanzania Zantel Network
        Central African Republic Telecel Centraf Network
        Ghana Vodafone Network
        Mali Telecel Network
        Posted Apr 16, 2025 - 17:39 PDT

        Update

        We are experiencing SMS delivery delays to multiple networks in multiple countries in in Malaysia and African Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
        Posted Apr 16, 2025 - 17:34 PDT

        Investigating

        We are experiencing SMS delivery delays to multiple networks in multiple countries in APAC and EMEA. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
        Posted Apr 16, 2025 - 17:15 PDT
        This incident affected: CARRIER NETWORK (SMS, APAC, SMS, Middle East & Africa).