DTMF degradation to a subset of US Mobile numbers

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Aug 07, 2018 - 12:23 PDT

Monitoring

We are fully recovered for reverse DTMF during calls to some US Verizon Mobile numbers. All systems are operating normally.

Posted Aug 07, 2018 - 12:01 PDT

Identified

We have identified the issue and our engineers are working with our carrier partners to resolve this issue. Next update in 30 minutes.

Posted Aug 07, 2018 - 11:28 PDT

Investigating

We are observing issues with processing reverse DTMF during calls to some US Verizon Mobile numbers. We are working with our partners to remediate the issue. Next update in 30 minutes.

Posted Aug 07, 2018 - 11:00 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).