Delayed Outgoing Shortcode MMS

Incident Report for Twilio

Resolved

Outgoing shortcode MMS was degraded between 9:56 and 10:58 Pacific Time on 02/22/2021. During this period, customers may have experienced delayed outgoing shortcode MMS messages, or expired messages if a validity period was specified. The issue has now been resolved.

Posted Feb 22, 2021 - 11:48 PST

Investigating

Our monitoring systems have detected a potential issue with outgoing MMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 22, 2021 - 11:25 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS).