SMS Delivery Failures to Hutchison 3, Indonesia

Incident Report for Twilio

Resolved

All systems are operating normally.

Posted Sep 30, 2018 - 13:17 PDT

Update

We are still observing SMS Delivery failures to the Hutchison 3 network in Indonesia. The carrier has confirmed that there is an issue on their platform, preventing connectivity into their network. Our engineering teams continue to work with our carrier partner to resolve the issue and we will provide an update as soon as further information is available.

Posted Sep 30, 2018 - 07:54 PDT

Investigating

We're observing a recurrence of the issue causing SMS Delivery degradation to Hutchison 3, Indonesia. Our engineering teams continue to work with our carrier partners to resolve the issue and will provide an update as soon as possible.

Posted Sep 30, 2018 - 05:06 PDT

Monitoring

We are observing recovery in SMS delivery to Hutchison 3, Indonesia. SMS traffic is now delivering without any issues. Our engineering teams will continue to monitor and provide an update as soon as possible.

Posted Sep 30, 2018 - 04:14 PDT

Investigating

We are observing increased SMS delivery failures to the Hutchison 3 network in Indonesia. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.

Posted Sep 30, 2018 - 03:40 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).