SMS Delivery Delays To A Subset of Twilio Phone Numbers In Australia and MMS Delivery Delays To and From Australia Handset

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to a subset of Twilio phone numbers in Australia and MMS delivery delays to and from Australia handset. This incident has been resolved.

Posted Sep 05, 2024 - 21:45 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 05, 2024 - 20:51 PDT

Update

We are observing recovery in both SMS delivery delays to a subset of Twilio phone numbers In Australia and MMS delivery delays to and from Australia handset. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 05, 2024 - 19:53 PDT

Monitoring

Posted Sep 05, 2024 - 18:06 PDT

Update

We are experiencing SMS delivery delays to a subset of Twilio phone numbers In Australia and MMS delivery delays to and from Australia handset. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 05, 2024 - 16:02 PDT

Update

We are continuing to investigate this issue.

Posted Sep 05, 2024 - 15:07 PDT

Investigating

We are experiencing SMS / MMS delivery failures sending to a subset of Twilio numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 05, 2024 - 15:06 PDT

This incident affected: CARRIER NETWORK (SMS, APAC, MMS, APAC).