SMS Delivery Delay and Failures to Rakuten Mobile Network in Japan

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to Rakuten Mobile Network in Japan. This incident has been resolved.

Posted Feb 21, 2023 - 14:39 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Rakuten Mobile Network in Japan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 21, 2023 - 12:41 PST

Update

We are experiencing SMS delivery delays and failures when sending messages to Rakuten Mobile Network in Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 21, 2023 - 08:46 PST

Update

We are experiencing SMS delivery failures and delays when sending messages to Rakuten Mobile Network Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 21, 2023 - 06:52 PST

Investigating

We are experiencing SMS delivery failures and delays when sending messages to Rakuten Mobile Network Japan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 21, 2023 - 05:58 PST

This incident affected: CARRIER NETWORK (SMS, APAC).