Delivery issue for messages sent towards Malaysia U-mobile

Incident Report for Twilio

Resolved

All systems are working normally at this time.

Posted May 17, 2018 - 08:00 PDT

Monitoring

Our carrier partner has fixed the issue and restored the service towards Malaysia U-Mobile Network. We continue to monitor.

Posted May 17, 2018 - 07:48 PDT

Update

Our engineering team continues to work with our carrier partner to restore service towards Malaysia U-Mobile Network. Next update will be provided in 4 hours.

Posted May 17, 2018 - 06:22 PDT

Update

Our engineering team is working with our carrier partner to restore service towards Malaysia U-Mobile Network. Next update will be provided in 2 hours.

Posted May 17, 2018 - 04:13 PDT

Identified

Issue has been identified on Malaysia U-mobile platform. Our carrier partner is working with Malaysia U-mobile for a fix to restore the service. Next update will be provided in 1 hour.

Posted May 17, 2018 - 03:11 PDT

Update

Our engineering team is working with our carrier partner to restore service towards Malaysia U-mobile. Next update will be provided in 1 hour.

Posted May 17, 2018 - 02:04 PDT

Investigating

Our engineering team is investigating an issue with delivery of messages towards Malaysia U-mobile. Our engineers have escalated with the carrier and carrier is investigating the issue.

Posted May 17, 2018 - 01:36 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).