SMS Delivery issues to Toll-Free Numbers in US and Canada

Incident Report for Twilio

Resolved

All services are operating normally.

Posted Sep 04, 2018 - 12:33 PDT

Monitoring

We have fully recovered for delivery issues for inbound and outbound messages between toll-free numbers in the United States and Canada. Our engineering team will continue to monitor the service.

Posted Sep 04, 2018 - 12:03 PDT

Update

We are seeing recovery of message delivery for inbound and outbound messages between toll-free numbers in the United States and Canada. Our engineering team will continue to monitor the service.

Posted Sep 04, 2018 - 11:52 PDT

Identified

We are experiencing delivery issues for inbound and outbound messages between toll-free numbers in the United States and Canada. We are working with our carrier partner to resolve the issue. We will provide additional information as quickly as possible.

Posted Sep 04, 2018 - 11:16 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).