Missing Call Details in Voice Insights for IE1 and AU1

Incident Report for Twilio

Resolved

Missing Call Details in Voice Insights for IE1 and AU1 has been resolved and is operating normally at this time.

Posted Feb 07, 2024 - 19:40 PST

Monitoring

Missing Call Details in Voice Insights for IE1 and AU1 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 07, 2024 - 19:12 PST

Update

Our monitoring systems have detected missing call-summary records in Voice Insights in IE1 and AU1. Some customers in these regions may be missing call-summary records from calls completed during the last two hours. Call connectivity is not impacted. Our engineering team is investigating and we will have an update in 60 minutes, or as soon as more information becomes available.

Posted Feb 07, 2024 - 18:13 PST

Investigating

Our monitoring systems have detected a potential issue with Voice Insights in IE1 and AU1. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 07, 2024 - 17:50 PST

This incident affected: PROGRAMMABLE VOICE (Voice Insights).