Toggle Voice Insights Advanced Features in Console Results in Error

Incident Report for Twilio

Resolved

The errors seen in the console when trying to enable/disable Voice Insights Advanced Features have been resolved and the service is operating normally at this time.

Posted Jun 30, 2023 - 10:25 PDT

Monitoring

Voice Insights Advanced Features are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 30, 2023 - 09:45 PDT

Update

We continue to investigate errors seen in the console when trying to enable/disable Voice Insights Advanced Features. As a workaround, please use the REST API. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Jun 30, 2023 - 04:17 PDT

Update

We continue to investigate errors seen in the console when trying to enable/disable Voice Insights Advanced Features. As a workaround, please use the REST API. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 29, 2023 - 20:25 PDT

Update

We are investigating errors seen in the console when trying to enable/disable Voice Insights advanced features. As a workaround, please use the Rest API. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 29, 2023 - 16:25 PDT

Update

We are investigating errors seen in the console when trying to enable/disable Voice Insights advanced features. As a workaround, please use the Rest API. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 29, 2023 - 14:28 PDT

Update

We are investigating errors seen in the console when trying to enable/disable Voice Insights advanced features. As a workaround, please use the Rest API. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 29, 2023 - 13:26 PDT

Investigating

We've become aware of a potential issue with Voice Insights in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 29, 2023 - 13:15 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Voice Insights US1).