Customers Are Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console

Incident Report for Twilio

Monitoring

We are observing recovery in Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console
Impact. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 22, 2026 - 14:41 PDT

Update

We are still investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 22, 2026 - 14:27 PDT

Investigating

We are investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 22, 2026 - 13:27 PDT

This incident affects: TWILIO PLATFORM (Other).