Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Consumer Lag in Flex WFM Aggregator Role
Incident
Report for Twilio
Resolved
The issue affecting customers experiencing lag when integrating Flex and WFM has been resolved, and the service is functioning normally at this time.
Monitoring
We are seeing recovery on the issue where customers experience lag when integrating Flex and WFM. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
Customers experiencing lag when integrating Flex and WFM. Our engineers are internally working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (Flex Insights).