Usage and Billing Report Issues for Programmable Wireless Commands, SMS and Voice

Incident Report for Twilio

Resolved

The data usage and billing report issues with the Programmable Wireless commands, SMS and voice have been recovered, the incident is now resolved and programmable wireless product is operating normally at this time.

Posted Apr 20, 2021 - 02:05 PDT

Monitoring

We have seen recovery in data usage and billing report with the Programmable Wireless commands, SMS and voice. We will continue monitor to ensure full recovery, we will provide an update in 2 hours or as soon as more information becomes available.

Posted Apr 20, 2021 - 00:06 PDT

Update

We continue to experience data usage and billing report issues with the Programmable Wireless commands, SMS and voice. The issue has no impact on connectivity. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 19, 2021 - 16:14 PDT

Update

We continue to experience data usage and billing report issues with the Programmable Wireless commands, SMS and voice. The issue has no impact on connectivity. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 19, 2021 - 12:15 PDT

Update

We continue to experience data usage and billing report issues with the Programmable Wireless commands, SMS and voice. The issue has no impact on connectivity. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 19, 2021 - 10:26 PDT

Update

We are experiencing data usage and billing report issues with the Programmable Wireless product. The issue has no impact on connectivity. We are currently working to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Apr 19, 2021 - 09:26 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Wireless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 19, 2021 - 09:10 PDT