SMS Delivery Failures on MTN network in Zambia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to MTN network in Zambia. This incident has been resolved.

Posted Jun 29, 2021 - 07:11 PDT

Monitoring

We are observing recovery in SMS delivery failure when sending messages to MTN network in Zambia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 29, 2021 - 05:27 PDT

Update

We are continuing to work with our carrier partner to resolve SMS Delivery Failures on MTN network in Zambia. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 29, 2021 - 05:00 PDT

Investigating

We are experiencing SMS delivery failures when sending to MTN network in Zambia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 29, 2021 - 04:04 PDT