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        SMS delivery delays and non-deliveries to Multiple MTN Networks across African countries

        Incident Report for Twilio

        Resolved

        All systems are operational
        Posted Jan 19, 2020 - 12:20 PST

        Identified

        We have been observing message delivery delays and non-deliveries towards the MTN network in African countries.
        At the moment this issue is affecting the following countries: Nigeria,
        Ghana, Rwanda, Cameroon, Benin, Uganda and Sudan. MTN have identified the issue and are working towards restoring service as soon as possible.
        We will provide an update as soon as we have additional information or updates.
        Posted Jan 19, 2020 - 06:20 PST

        Update

        We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
        Posted Jan 18, 2020 - 23:11 PST

        Update

        We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
        Posted Jan 18, 2020 - 09:37 PST

        Update

        We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
        Posted Jan 18, 2020 - 00:59 PST

        Update

        We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
        Posted Jan 17, 2020 - 17:06 PST

        Update

        Message delivery to multiple MTN networks, now including Zambia, is still delayed. We continue to work with our carrier partner to resolve the issue and will provide an update as soon as additional information is available.
        Posted Jan 17, 2020 - 08:19 PST

        Update

        Message delivery to multiple MTN networks, now including Sudan, is still delayed. We continue to work with our carrier partner to resolve the issue and will provide an update as soon as additional information is available.
        Posted Jan 17, 2020 - 04:48 PST

        Update

        Message delivery to the MTN network is still delayed. We continue to work with our carrier partner to resolve the issue and will provide an update as soon as additional information is available.
        Posted Jan 16, 2020 - 21:51 PST

        Update

        We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
        Posted Jan 16, 2020 - 17:13 PST

        Update

        We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.
        Posted Jan 16, 2020 - 12:31 PST

        Update

        This issue is now affecting the MTN Network in Nigeria, Ghana, Rwanada, Cameroon and Benin. Our engineers continue to work with our carrier partner to resolve the issue. We will provide an update as soon as we have further information.
        Posted Jan 16, 2020 - 08:10 PST

        Investigating

        We are observing message delivery delays towards the MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
        Posted Jan 16, 2020 - 06:29 PST