SMS Delivery Report Delays to US and Canada over Subset of Twilio Toll-Free Numbers

Incident Report for Twilio

Resolved

This issue has been resolved. SMS Delivery Reports to US and Canada over a subset of Twilio Toll-Free numbers is operating normally at this time.

Posted Apr 07, 2021 - 09:24 PDT

Monitoring

We are observing recovery in delivery report delays when sending to US and Canada on a subset of Twilio Toll-Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 07, 2021 - 07:17 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery to US and Canada networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 07, 2021 - 06:02 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).