Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        SMS Delivery Report Delays to US and Canada over Subset of Twilio Toll-Free Numbers

        Incident Report for Twilio

        Resolved

        This issue has been resolved. SMS Delivery Reports to US and Canada over a subset of Twilio Toll-Free numbers is operating normally at this time.
        Posted Apr 07, 2021 - 09:24 PDT

        Monitoring

        We are observing recovery in delivery report delays when sending to US and Canada on a subset of Twilio Toll-Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 07, 2021 - 07:17 PDT

        Investigating

        Our monitoring systems have detected a potential issue with SMS delivery to US and Canada networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Apr 07, 2021 - 06:02 PDT
        This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).