SMS Delivery Failures from Twilio to Entel Bolivia, Softbank Japan and MTN Ghana

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to Entel network subscribers in Bolivia, Softbank network subscribers in Japan and MTN network subscribers in Ghana is operating normally.

Posted Jul 07, 2026 - 14:03 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio to Entel network subscribers in Bolivia, Softbank network subscribers in Japan, and MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 07, 2026 - 12:03 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to Entel network subscribers in Bolivia and Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 07, 2026 - 10:38 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to Entel network subscribers in Bolivia and Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 07, 2026 - 09:34 PDT

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across APAC and Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 07, 2026 - 08:47 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 07, 2026 - 08:09 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America, SMS, APAC, SMS, Middle East & Africa).