MMS Delivery Report Delays When Sending to Altice in United States of America on a Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to Altice in United States of America on a Subset of Longcodes. This incident has been resolved.

Posted Nov 14, 2025 - 15:51 PST

Monitoring

We are observing recovery in MMS delivery delays when sending messages to Altice in United States of America on a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 14, 2025 - 13:51 PST

Update

We are still experiencing delays in receiving message delivery reports when sending to Altice in United States of America on a Subset of Longcodes. Our engineers are continuously working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Nov 13, 2025 - 22:20 PST

Update

We are still experiencing delays in receiving message delivery reports when sending to Altice in United States of America on a Subset of Longcodes. Our engineers are continuously working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 13, 2025 - 14:20 PST

Update

We are still experiencing delays in receiving message delivery reports when sending to Altice in United States of America on a Subset of Longcodes. Our engineers are continuously working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 13, 2025 - 10:20 PST

Update

We are still experiencing delays in receiving message delivery reports when sending to Altice in United States of America on a Subset of Longcodes. Our engineers are continuously working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 13, 2025 - 08:26 PST

Investigating

We are experiencing delays in receiving message delivery reports when sending to Altice in United States of America on a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 13, 2025 - 07:29 PST

This incident affected: CARRIER NETWORK (MMS Long Code, North America).