Elevated error levels for Programmable Voice and Trunking in Brazil

Incident Report for Twilio

Resolved

The issue with "Elevated error levels for Programmable Voice and Trunking in Brazil" has been resolved.

Posted Jul 25, 2017 - 12:29 PDT

Monitoring

We have restored services at our Brazilian data center. Our engineers will continue to monitor. All services are fully operational.

Posted Jul 25, 2017 - 11:48 PDT

Investigating

We are currently experiencing elevated error rates in the Brazil region resulting in increased call setup times for PSTN, SIP, Trunking and Web/Mobile Clients and caused a small percentage of call modification attempts to fail.

Posted Jul 25, 2017 - 11:12 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1).