SMS Delivery Delays from Twilio to Chunghwa and FarEasTone Taiwan

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan is operating normally.

Posted May 31, 2026 - 13:17 PDT

Update

We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 31, 2026 - 11:08 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 31, 2026 - 09:08 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 31, 2026 - 08:04 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 31, 2026 - 07:03 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 31, 2026 - 07:00 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).