SIM Usage Reports Amount Billed Incorrectly

Incident Report for Twilio

Resolved

The issue with the way we report usage billing for Programmable Wireless has been resolved and the service is operating normally at this time.

Posted Aug 23, 2023 - 00:44 PDT

Monitoring

Usage billing reports for Programmable Wireless are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 23, 2023 - 00:22 PDT

Update

We have identified an issue with the way we report usage billing for Programmable Wireless. Our engineering team is continuing to work towards a resolution. We will provide an update in 16 hours or as soon as more information is available.

Posted Aug 22, 2023 - 19:57 PDT

Update

We have identified an issue with the way we report usage billing for Programmable Wireless. Our engineering team is continuing to work towards a resolution. We will provide an update in 8 hours or as soon as more information is available.

Posted Aug 22, 2023 - 11:54 PDT

Update

We have identified an issue with the way we report usage billing for Programmable Wireless. Our engineering team is continuing to work towards a resolution. We will provide an update in 4 hours or as soon as more information is available.

Posted Aug 22, 2023 - 08:07 PDT

Identified

We have identified an issue with the way we report usage billing for Programmable Wireless. Our engineering team is working towards a resolution. We will provide an update in 2 hours or as soon as more information is available.

Posted Aug 22, 2023 - 06:12 PDT

Investigating

We have identified an issue with the way report usage billing for Programmable Wireless. The team is working to identify the root cause and to resolve the issue. We will provide an update in 1 hour or as soon as more information is available.

Posted Aug 22, 2023 - 05:18 PDT