400 Errors While Attempting A2P Registration

Incident Report for Twilio

Resolved

Issues A2P registration has been resolved and registration via console is operating normally at this time.

Posted Dec 06, 2022 - 08:06 PST

Monitoring

A2P registration via Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 06, 2022 - 07:29 PST

Update

The root cause of the issue with 409 errors when attempting to perform A2P registration has been identified and a fix is being worked on. Customers may experience registration errors via Twilio Console. Our engineers are working on the issue, and we will provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 05, 2022 - 23:32 PST

Update

The root cause of the issue with 409 errors when attempting to perform A2P registration has been identified and a fix is being worked on. Customers may experience registration errors via Twilio Console. Our engineers are working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 05, 2022 - 19:32 PST

Update

The root cause of the issue with 409 errors when attempting to perform A2P registration has been identified and a fix is being worked on. Customers may experience registration errors via Twilio Console. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 05, 2022 - 17:32 PST

Identified

The root cause of the issue with 409 errors when attempting to perform A2P registration has been identified and a fix is being worked on. Customers may experience registration errors via Twilio Console. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 05, 2022 - 16:31 PST

Update

We continue to investigate an elevated rate of 409 errors when attempting to perform A2P registration. Customers may experience registration errors via Twilio Console. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 05, 2022 - 15:31 PST

Monitoring

A2P registration in the console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 05, 2022 - 13:48 PST

Update

We continue to investigate an elevated rate of 409 errors when attempting to perform A2P registration. Customers may experience registration errors via Twilio Console. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 05, 2022 - 13:15 PST

Update

We are currently investigating an elevated rate of 409 errors when attempting to perform A2P registration. Customers may experience registration errors via Twilio Console. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 05, 2022 - 12:15 PST

Investigating

Our monitoring systems have detected a potential issue with A2P Registration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 05, 2022 - 12:00 PST

This incident affected: DEVELOPER TOOLS (Console), CARRIER NETWORK (SMS Long Code, North America), and PROGRAMMABLE MESSAGING (SMS).