SMS and MMS Delivery Reports Delays to Verizon Wireless Network in United States of America for a Subset of Short Codes and Toll Free Numbers.

Incident Report for Twilio

Resolved

We are no longer experiencing SMS and MMS delivery delays when sending messages to the Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers.. This incident has been resolved.

Posted Nov 21, 2025 - 23:54 PST

Monitoring

We are observing recovery in SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 21, 2025 - 22:20 PST

Update

We continue to experience SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 21, 2025 - 16:38 PST

Update

We are still experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 21, 2025 - 13:09 PST

Update

We are still experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 21, 2025 - 11:20 PST

Investigating

We are experiencing SMS and MMS delivery reports delays to Verizon Wireless Network in the United States of America for a subset of short codes and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 21, 2025 - 10:20 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America, MMS Short Code, North America).