SMS Delivery Delays to Telcel Network in Mexico

Incident Report for Twilio

Resolved

This incident is resolved and the traffic is flowing as per usual.

Posted Dec 02, 2020 - 01:20 PST

Monitoring

We are now seeing recovery in SMS delivery to the Telcel network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 01, 2020 - 23:35 PST

Update

We are still experiencing SMS delivery delays to the Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 01, 2020 - 23:31 PST

Update

We are experiencing SMS delivery delays to the Telcel Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 01, 2020 - 22:31 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 01, 2020 - 22:23 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).