SMS Delivery Delays to Iliad Network in Italy

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the Iliad Network in Italy. This incident has been resolved.

Posted Oct 11, 2025 - 17:17 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to the Iliad Network in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 11, 2025 - 15:58 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to the Iliad Network in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 11, 2025 - 15:35 PDT

Update

We continue to experience SMS delivery delays when sending messages to the Iliad Network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours, or as soon as more information becomes available.

Posted Oct 11, 2025 - 13:51 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to the Iliad Network in Italy. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.

Posted Oct 11, 2025 - 12:56 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).