Inbound Call and SMS Failures to a Subset of Twilio UK Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls and SMS to Twilio UK phone numbers has been resolved, and the service is functioning normally at this time.

Posted May 03, 2021 - 08:39 PDT

Monitoring

We have started seeing recovery for inbound calls and SMS to Twilio UK phone numbers for the last 15 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 03, 2021 - 08:09 PDT

Identified

The issue causing inbound call and SMS failures to Twilio UK phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 03, 2021 - 07:12 PDT

Investigating

Our monitoring systems have detected a potential issue impacting inbound calls and SMS to a subset of Twilio UK phone numbers.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

Posted May 03, 2021 - 06:51 PDT

This incident affected: PROGRAMMABLE VOICE (PSTN) and CARRIER NETWORK (SMS, Europe).