WhatsApp Delivery Delays

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays when sending Whatsapp Messages. This incident has been resolved.

Posted Jul 09, 2021 - 13:48 PDT

Monitoring

We are observing recovery in delivery delays when sending WhatsApp messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 09, 2021 - 12:10 PDT

Update

We are continuing to experience WhatsApp delivery delays in a small subset of numbers. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 09, 2021 - 12:00 PDT

Update

We are experiencing WhatsApp delivery delays in a small subset of numbers. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 09, 2021 - 11:19 PDT

Investigating

Our monitoring systems have detected a potential issue with a small subset of WhatsApp messages being delayed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 09, 2021 - 11:11 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).