SMS Delivery Delays and Failures to Multiple Networks in Portugal

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to multiple networks in Portugal. This incident has been resolved.

Posted Apr 28, 2025 - 17:51 PDT

Monitoring

We are observing recovery in SMS delivery failures when sending messages to multiple networks in Portugal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2025 - 15:51 PDT

Update

We continue experiencing SMS delivery failures when sending messages to Multiple Networks in Portugal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 28, 2025 - 13:56 PDT

Update

We are experiencing SMS delivery failures when sending messages to Multiple Networks in Portugal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 28, 2025 - 09:53 PDT

Update

We are experiencing SMS delivery failures when sending messages to Multiple Networks in Portugal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2025 - 07:54 PDT

Investigating

We are experiencing SMS delivery failures when sending messages to Multiple Networks in Portugal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.

Posted Apr 28, 2025 - 06:55 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).