MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia

Incident Report for Twilio

Resolved

The incident has been resolved and MMS delivery from Twilio Long Codes to Optus network subscribers is operating normally.

Posted Sep 17, 2026 - 07:28 PDT

Monitoring

We have observed a recovery in MMS delivery from Twilio Long Codes to Optus network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 17, 2026 - 05:26 PDT

Identified

Twilio customers may be experiencing MMS delivery delays and failures from a Subset Of Twilio Longcode to Optus network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 17, 2026 - 04:26 PDT

Investigating

Twilio customers may be experiencing MMS delivery failures from Twilio to Optus network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 17, 2026 - 03:19 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America, MMS, APAC).