SMS Delivery Report Failures to T-Mobile in US for a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to T-Mobile in the US for a subset of shortcodes. This incident has been resolved.

Posted Oct 19, 2022 - 15:36 PDT

Monitoring

We are observing recovery in delivery report delays sending to T-Mobile in the US for a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 19, 2022 - 13:39 PDT

Update

All SMS are being delivered, however, we are experiencing failures in receiving message delivery reports when sending to T-Mobile in the US for a Subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 19, 2022 - 09:29 PDT

Update

All SMS are being delivered, however, we are experiencing failures in receiving message delivery reports when sending to T-Mobile in the US for a Subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 19, 2022 - 07:29 PDT

Investigating

All SMS are being delivered, however, we are experiencing failures in receiving message delivery reports when sending to T-Mobile in the US for a Subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 19, 2022 - 06:29 PDT