MMS Delivery Delays to AT&T over Toll Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays to AT&T from US Toll Free numbers. This incident has been resolved.

Posted Nov 30, 2020 - 21:17 PST

Monitoring

We are no longer experiencing MMS delivery delays to AT&T from US Toll Free numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 or as soon as more information becomes available.

Posted Nov 30, 2020 - 20:37 PST

Update

We are still experiencing MMS delivery delays when sending messages to AT&T from US Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 30, 2020 - 18:56 PST

Update

We are still experiencing MMS delivery delays when sending messages to AT&T from US Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 30, 2020 - 15:55 PST

Update

We are experiencing MMS delivery delays when sending messages to AT&T from US Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 30, 2020 - 13:25 PST

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to At&T. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 30, 2020 - 13:11 PST

This incident affected: CARRIER NETWORK (MMS Long Code, North America).