We are no longer experiencing SMS AND MMS delivery delays when sending messages to multiple networks within the US and Canada from a subset of Twilio toll-free numbers, long codes, and 10DLC. This incident has been resolved.
Posted Sep 28, 2022 - 13:44 PDT
Monitoring
We are observing recovery in SMS and MMS delivery delays when sending messages to multiple networks within the US and Canada from a subset of Twilio toll-free numbers and long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 28, 2022 - 12:44 PDT
Update
We are still experiencing SMS and MMS delivery delays when sending messages to multiple US and Canada networks from a subset of Twilio toll-free numbers and long codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 28, 2022 - 10:51 PDT
Update
We are experiencing SMS and MMS delivery delays when sending messages to US AT&T network from a subset of Twilio toll-free numbers and long codes. We are also observing SMS delivery delays to US T-Mobile network when sending from a subset of Twilio toll-free and long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 28, 2022 - 10:00 PDT
Investigating
Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Sep 28, 2022 - 09:46 PDT
This incident affected: CARRIER NETWORK (SMS Long Code, North America, MMS Long Code, North America, SMS Toll-Free, North America).