Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Whatsapp Messages Are Not Delivered With Error 63021

        Incident Report for Twilio

        Resolved

        We are no longer experiencing issues where outbound WhatsApp messages with media are not being delivered with error 63021. This incident has been resolved.
        Posted Mar 15, 2025 - 23:50 PDT

        Monitoring

        We are observing recovery for outbound WhatsApp messages with media not being delivered with error 63021. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 15, 2025 - 23:15 PDT

        Update

        Our engineers have identified an issue where outbound WhatsApp messages with media are not delivered with error 63021. Also affects users of Conversations who are sending WhatsApp messages. We expect to provide another update in 2 hour or as soon as more information becomes available
        Posted Mar 15, 2025 - 22:21 PDT

        Identified

        Our engineers have identified an issue where outbound WhatsApp messages with media are not delivered with error 63021. Also affects users of Conversations who are sending WhatsApp messages. We expect to provide another update in 1 hour or as soon as more information becomes available
        Posted Mar 15, 2025 - 21:26 PDT
        This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).