SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. This incident has been resolved.

Posted Mar 27, 2026 - 17:33 PDT

Monitoring

We are observing recovery in SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 27, 2026 - 15:39 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 27, 2026 - 13:54 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 27, 2026 - 12:06 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 27, 2026 - 11:09 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 27, 2026 - 10:49 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).