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        SMS Delivery Receipt Delays to Multiple Carriers in Brazil

        Incident Report for Twilio

        Resolved

        This incident has been resolved
        Posted Nov 27, 2021 - 01:33 PST

        Update

        We are observing recovery in SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 26, 2021 - 23:37 PST

        Monitoring

        We are observing recovery in SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 26, 2021 - 21:37 PST

        Update

        We are still experiencing SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs, actual SMS delivery is not affected. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Nov 26, 2021 - 13:50 PST

        Update

        We are still experiencing SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs, actual SMS delivery is not affected. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Nov 26, 2021 - 09:50 PST

        Update

        We are still experiencing SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs, actual SMS delivery is not affected. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 26, 2021 - 07:56 PST

        Update

        We are experiencing SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs, actual SMS delivery is not affected.
        Posted Nov 26, 2021 - 07:02 PST

        Investigating

        We are experiencing SMS delivery delays when sending messages to multiple carriers in Brazil from shortcodes, sender ID and alpha sender ID. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 26, 2021 - 06:22 PST
        This incident affected: CARRIER NETWORK (SMS, Latin America).
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