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Twilio Services
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      SMS Delivery Receipt Delays to Multiple Carriers in Brazil
      Incident Report for Twilio
      Resolved
      This incident has been resolved
      Posted Nov 27, 2021 - 01:33 PST
      Update
      We are observing recovery in SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 26, 2021 - 23:37 PST
      Monitoring
      We are observing recovery in SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 26, 2021 - 21:37 PST
      Update
      We are still experiencing SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs, actual SMS delivery is not affected. We will provide another update in 8 hours or as soon as more information becomes available.
      Posted Nov 26, 2021 - 13:50 PST
      Update
      We are still experiencing SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs, actual SMS delivery is not affected. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Nov 26, 2021 - 09:50 PST
      Update
      We are still experiencing SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs, actual SMS delivery is not affected. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 26, 2021 - 07:56 PST
      Update
      We are experiencing SMS delivery receipt delays when sending messages to multiple carriers in Brazil from short codes and alpha sender IDs, actual SMS delivery is not affected.
      Posted Nov 26, 2021 - 07:02 PST
      Investigating
      We are experiencing SMS delivery delays when sending messages to multiple carriers in Brazil from shortcodes, sender ID and alpha sender ID. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Nov 26, 2021 - 06:22 PST
      This incident affected: CARRIER NETWORK (SMS, Latin America).
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