SMS Delivery Delays to CTBC/Algar Telecom in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to CTBC/Algar Telecom in Brazil. This incident has been resolved.

Posted Oct 17, 2023 - 18:23 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to CTBC/Algar Telecom in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 17, 2023 - 16:23 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to CTBC/Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 17, 2023 - 12:27 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to CTBC/Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 17, 2023 - 10:27 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to CTBC/Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 17, 2023 - 09:28 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).