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        SMS Delivery Failures to Zain Network in Saudi Arabia

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery failures when sending to Zain network in Saudi Arabia. This incident has been resolved.
        Posted Oct 01, 2020 - 06:23 PDT

        Monitoring

        We are observing successful SMS delivery to Saudi Arabia Zain network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 01, 2020 - 05:52 PDT

        Update

        We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 01, 2020 - 05:15 PDT

        Investigating

        We are experiencing SMS delivery failures when sending to Zain network in Saudi Arabia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
        Posted Oct 01, 2020 - 03:24 PDT