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        SMS Delivery Delays and Failures to Multiple MTN Networks across African Countries

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to multiple MTN networks across African countries. This incident has been resolved.
        Posted Feb 18, 2026 - 07:00 PST

        Monitoring

        We are observing recovery in SMS delivery delays and failures to multiple MTN networks across African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 18, 2026 - 05:16 PST

        Update

        We continue experiencing SMS delivery delays and failures to multiple MTN networks across African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

        List of Impacted MTN Networks in African Countries

        Uganda
        Swaziland
        Guinea
        Guinea-Bissau
        Zambia
        Sudan
        Rwanda
        Nigeria
        Liberia
        Ivory Coast
        Ghana
        Congo, Republic
        Cameroon
        Benin
        Posted Feb 18, 2026 - 03:27 PST

        Investigating

        We are experiencing SMS delivery delays and failures to multiple MTN networks across African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

        List of Impacted MTN Networks in African Countries

        Uganda
        Swaziland
        Guinea
        Guinea-Bissau
        Zambia
        Sudan
        Rwanda
        Nigeria
        Liberia
        Ivory Coast
        Ghana
        Congo, Republic
        Cameroon
        Benin
        Posted Feb 18, 2026 - 02:29 PST
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).