SMS Delivery Delays and Failures to Multiple MTN Networks across African Countries

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple MTN networks across African countries. This incident has been resolved.

Posted Feb 18, 2026 - 07:00 PST

Monitoring

We are observing recovery in SMS delivery delays and failures to multiple MTN networks across African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 18, 2026 - 05:16 PST

Update

We continue experiencing SMS delivery delays and failures to multiple MTN networks across African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

List of Impacted MTN Networks in African Countries

Uganda
Swaziland
Guinea
Guinea-Bissau
Zambia
Sudan
Rwanda
Nigeria
Liberia
Ivory Coast
Ghana
Congo, Republic
Cameroon
Benin

Posted Feb 18, 2026 - 03:27 PST

Investigating

We are experiencing SMS delivery delays and failures to multiple MTN networks across African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

List of Impacted MTN Networks in African Countries

Uganda
Swaziland
Guinea
Guinea-Bissau
Zambia
Sudan
Rwanda
Nigeria
Liberia
Ivory Coast
Ghana
Congo, Republic
Cameroon
Benin

Posted Feb 18, 2026 - 02:29 PST

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).