Elevated deliverability issue of DLR for US Toll Free Number messages

Incident Report for Twilio

Resolved

We have resolved the incident. All systems are operating normally.

Posted May 06, 2018 - 06:08 PDT

Investigating

We are experiencing a degradation of service with DLR delivery in Programmable Messaging for US Toll Free numbers. Affected messages are not receiving DLRs, delivery reports, for SMS messages to Toll Free numbers. We are working with our carrier partners to resolve the issue. Next update in two hours.

Posted May 06, 2018 - 05:54 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).