Issues Uploading Media using Content Template API

Incident Report for Twilio

Resolved

After investigation, our engineers have confirmed that rate limiting may have occurred for some customers which created Content Templates with media. Errors and rate limits related to media uploads for the Content Template API has been resolved and is now operating normally at this time.

Posted Sep 24, 2025 - 11:14 PDT

Monitoring

Media uploads in the Content Template API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 24, 2025 - 10:05 PDT

Investigating

We are investigating a service interruption with Content Template API regarding media uploads. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Sep 24, 2025 - 09:05 PDT

This incident affected: PROGRAMMABLE MESSAGING (Content API).