Voice Call Degradation over Interconnect Trunks in Ireland

Incident Report for Twilio

Resolved

The issue causing voice call degradation over Interconnect trunks in Ireland has been resolved, and Ireland Interconnect voice service is operating normally at this time.

Posted Apr 01, 2022 - 11:40 PDT

Monitoring

Voice calls over Interconnect trunks in Ireland are now operating normally and no longer experiencing degradation. We will continue to monitor for system stability and provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 01, 2022 - 11:09 PDT

Identified

Our engineers have identified the underlying issue causing voice call degradation over Interconnect trunks in Ireland and are deploying a workaround to minimize customer impact. We are observing some recovery, but services are not yet back to normal operation. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 01, 2022 - 11:06 PDT

Investigating

We are investigating an issue causing voice call degradation over Interconnect trunks in Ireland. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 01, 2022 - 10:05 PDT

This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1) and PROGRAMMABLE VOICE US1 (SIP Interface US1, Client Web US1, Client Mobile US1).