Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Delivery issues for some shortcode messages to T-Mobile
Incident
Report for Twilio
Resolved
All services are operating normally.
Monitoring
We are observing recovery of this issue. We will continue monitoring the services until we receive confirmation from our carrier partners.
Update
We are continuing to work with our carrier partners to resolve the issue. We will provide another update in 1 hour.
Update
We are observing that this incident is affecting both the delivery receipts as well as message delivery of a small percentage of short code messages to T-mobile numbers. We are continuing to work with our carrier partner and will provide another update in 1 hour.
Investigating
Our engineering team is investigating a recurrence of the missing DLRs issue for short code messages to T-mobile. We are working with our carrier partner to resolve the issue and will post another update in 1 hour.
This incident affected: CARRIER NETWORK (SMS Short Code, North America).