Delivery issues for some shortcode messages to T-Mobile

Incident Report for Twilio

Resolved

All services are operating normally.

Posted Mar 15, 2018 - 21:03 PDT

Monitoring

We are observing recovery of this issue. We will continue monitoring the services until we receive confirmation from our carrier partners.

Posted Mar 15, 2018 - 16:22 PDT

Update

We are continuing to work with our carrier partners to resolve the issue. We will provide another update in 1 hour.

Posted Mar 15, 2018 - 15:44 PDT

Update

We are observing that this incident is affecting both the delivery receipts as well as message delivery of a small percentage of short code messages to T-mobile numbers. We are continuing to work with our carrier partner and will provide another update in 1 hour.

Posted Mar 15, 2018 - 14:37 PDT

Investigating

Our engineering team is investigating a recurrence of the missing DLRs issue for short code messages to T-mobile. We are working with our carrier partner to resolve the issue and will post another update in 1 hour.

Posted Mar 15, 2018 - 14:06 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).