Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Super Sim Clients May Experience Delays When Connecting Their Devices
Incident
Report for Twilio
Resolved
Super SIM traffic is back to normal levels and no further delayed attachments were observed. The downstream connectivity partner confirmed the completion of the maintenance window . This issue has been resolved.
Monitoring
We are now seeing recovery for the issue causing Super SIM delayed and failed attachments. We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.
Identified
The issue causing devices using Super SIM to experience delayed attachments has been identified. A maintenance window from one of our connectivity partners caused signaling interruptions on one of the Super SIM services. Our partner was already informed and we are not seeing any disruptions in the traffic anymore. We will provide another update in 2 hours or as soon as more information becomes available
Update
The issue causing devices using Super SIM to experience delayed attachments has been identified. A maintenance window from one of our connectivity partners caused signaling interruptions on one of the Super SIM services. Our partner was already informed and we are not seeing any disruptions in the traffic anymore. We will keep monitoring the situation and provide another update in 2 hours or as soon as more information becomes available.
Monitoring
The issue causing devices using Super SIM to experience delayed attachments has been identified. A maintenance window from one of our connectivity partners caused signaling interruptions on one of the Super SIM services. Our partner was already informed and we are not seeing any disruptions in the traffic anymore. We will keep monitoring the situation and provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating an issue where devices using Super SIM may experience delayed or failed attachments. Device retries should work around the problem . We are actively working to identify and resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super Sim. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.