Inbound Call Failures to a Subset of Spain Landline Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to a subset of Spain phone numbers has been resolved, and the service is functioning normally at this time.

Posted May 14, 2021 - 03:23 PDT

Monitoring

We have started seeing recovery for inbound calls to a subset of Spain phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 14, 2021 - 01:25 PDT

Investigating

We are again seeing inbound call failures to Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 14, 2021 - 00:29 PDT

Update

We continue to see recovery for inbound calls to Twilio a subset of Spain phone numbers phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 13, 2021 - 22:35 PDT

Update

Posted May 13, 2021 - 20:35 PDT

Update

We have started seeing recovery for inbound calls to Twilio a subset of Spain phone numbers phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 13, 2021 - 18:39 PDT

Monitoring

We have started seeing recovery for inbound calls to a subset of Spain phone numbers phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 13, 2021 - 18:35 PDT

Update

We continue to experience inbound call failures to a subset of Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 13, 2021 - 14:36 PDT

Update

We continue to experience inbound call failures to a subset of Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 13, 2021 - 12:41 PDT

Investigating

We continue to experience inbound call failures to a subset of Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 13, 2021 - 11:46 PDT

Update

We continue to see recovery for inbound calls to Spain landline numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 13, 2021 - 09:57 PDT

Monitoring

We have started seeing recovery for inbound calls to Spain landline numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 13, 2021 - 07:57 PDT

Update

We are observing a subset of inbound call failures to Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 13, 2021 - 07:24 PDT

Update

Our monitoring systems have detected an issue with inbound calls to Spain. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
New

Posted May 13, 2021 - 07:08 PDT

Investigating

Our monitoring systems have detected an issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 13, 2021 - 07:02 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).